Refund policy

Return and Refund Policy — Meraki Healthy

Meraki Healthy accepts returns only for unused and unopened products within 5 days of delivery.
Opened or used skincare items are not eligible for refunds due to hygiene and safety standards.
If your order arrives damaged, defective, or incorrect, it will be resolved at no cost.

🛡️ Hygiene Policy (Non-Negotiable)

  • Opened products cannot be resold or reused
  • Contamination risk makes reuse unsafe
  • Every customer must receive untouched products

Not eligible for return:

  • Opened products
  • Used items
  • Tested or partially used skincare

📦 Return Eligibility

  • Product is unused and unopened
  • Item is in original packaging
  • Request is submitted within 5 days of delivery

📩 How to Request a Return

Important:
Returns sent without approval are not accepted.

🚫 Non-Returnable Items

  • Opened or used skincare products
  • Clearance or sale items
  • Gift cards
  • Custom or personalized products
  • Perishable goods
  • Hazardous or flammable materials

⚠️ Damaged, Defective, or Incorrect Orders

Contact: support@merakihealthy.com

Resolution:
Replacement or refund provided at no cost.

🔄 Exchanges

Exchanges are not offered.

To get a different item:

  1. Request a return (if eligible)
  2. Place a new order

💳 Refund Process

  • Confirmation email will be sent
  • Approval status will be communicated

If approved:

  • Refund is issued to original payment method
  • Processing time depends on your bank

⏳ Delayed Refunds

  • Check your bank account
  • Contact your card provider
  • Contact your bank

🚚 Shipping Costs

  • Return shipping is paid by the customer
  • Original shipping fees are non-refundable
  • Return shipping may be deducted from your refund

📌 Additional Notes

  • Lost or stolen packages are not covered
  • Original shipping costs are not refunded

💬 Customer Commitment

  • Clean
  • Safe
  • Untouched

If anything is wrong, it will be resolved quickly.

❓ Frequently Asked Questions

Can I return opened skincare products?
No. Opened or used skincare products are not eligible for return due to hygiene standards.

How long do I have to request a return?
Returns must be requested within 5 days of delivery.

What happens if my order arrives damaged or incorrect?
Contact support immediately. The issue will be resolved at no cost.