Refund policy

Return and Refund Policy — Meraki Healthy

Meraki Healthy accepts returns only for unused and unopened products within 5 days of delivery.
Opened or used skincare items are not eligible for refunds due to hygiene and safety standards.
If your order arrives damaged, defective, or incorrect, it will be resolved at no cost.

Hygiene Policy (Non-Negotiable)

  • Opened products cannot be resold or reused
  • Contamination risk makes reuse unsafe
  • Every customer must receive untouched products

Not eligible for return:

  • Opened products
  • Used items
  • Tested or partially used skincare

Return Eligibility

  • Product is unused and unopened
  • Item is in original packaging
  • Request is submitted within 5 days of delivery

How to Request a Return

Important:
Returns sent without approval are not accepted.

Non-Returnable Items

  • Opened or used skincare products
  • Clearance or sale items
  • Gift cards
  • Custom or personalized products
  • Perishable goods
  • Hazardous or flammable materials

Damaged, Defective, or Incorrect Orders

Contact: support@merakihealthy.com

Resolution:
Replacement or refund provided at no cost.

 Exchanges

Exchanges are not offered.

To get a different item:

  1. Request a return (if eligible)
  2. Place a new order

Refund Process

  • Confirmation email will be sent
  • Approval status will be communicated

If approved:

  • Refund is issued to original payment method
  • Processing time depends on your bank

Delayed Refunds

  • Check your bank account
  • Contact your card provider
  • Contact your bank

Shipping Costs

Return Shipping Costs

  • Meraki Healthy Selfcare offers free standard shipping on orders within the United States and Puerto Rico.
  • Customers are responsible for return shipping costs on eligible returns.
  • Any paid expedited shipping charges are non-refundable, except when required by law or when the return results from an error by Meraki Healthy Selfcare.
  • If an order arrives damaged, defective, or incorrect, Meraki Healthy Selfcare will cover the applicable return or replacement shipping costs.

Additional Notes

Lost or Missing Packages

  • If the shipping carrier confirms that a package was lost in transit, Meraki Healthy Selfcare will arrange a replacement at no additional cost.
  • Packages marked as delivered but reported missing will be reviewed individually following a carrier investigation.

💬 Customer Commitment

  • Clean
  • Safe
  • Untouched

If anything is wrong, it will be resolved quickly.

Frequently Asked Questions

Can I return opened skincare products?
No. Opened or used skincare products are not eligible for return due to hygiene standards.

How long do I have to request a return?
Returns must be requested within 5 days of delivery.

What happens if my order arrives damaged or incorrect?
Contact support immediately. The issue will be resolved at no cost.